Customer service for Broadway tickets is typically handled by the ticketing provider that processed the order.
Broadway Direct provides customer support for tickets purchased through BroadwayDirect.com and through theatres using our ticketing system. The Nederlander Organization owns and operates Broadway Direct, as well as the Gershwin, Horne, Lunt-Fontanne, Marquis, Minskoff, Nederlander, Neil Simon, Palace, and Richard Rodgers Theatres.
If another ticket provider handled your order, that provider or the theatre box office may need to assist.
If you're unsure, our team can help point you in the right direction.