Tickets

Past Dating

• What is past dating?
• Are my tickets eligible for past dating?
• Does the offer to past date expire?
• How long will the wait time be?
• Will my seats be the same as the seats I originally purchased? Will I be able to choose my seats?
• I originally purchased a specific showtime (for example, a Saturday matinee). Will I definitely be able to past date for that same showtime (for example, another Saturday matinee)?

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Buying tickets on Broadway Direct

• How do I exchange or refund my tickets?
• How do I find my tickets in my email?
• What payment methods are accepted?
• What are online fees?
• Can I order tickets for someone else?
• What is your refund/exchange policy?

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Buying tickets from official partners

• I have questions about buying tickets from TodayTix.
• I have questions about buying tickets from Telecharge.
• I have questions about buying tickets from Ticketmaster.

Group sales tickets

• How do I place an order for group tickets?
• How many tickets do I need to buy to get group tickets?
• What tickets can be purchased in a group sale?
• Do I have to pay any service fees on group tickets?
• Can I get a refund or exchange?

Your Broadway Direct Account

• How do I transfer my tickets bought on Broadway Direct?
• How do I resend my tickets to my email?
• What are the benefits to having an account with Broadway Direct?
• What if I forget my password?
• Am I able to update my account information?
• Can I access my tickets through my account?