Lottery

Entering a Lottery

• How does the lottery work?
• I don't see an "Enter Now" button. How do I enter the lottery?
• Is there a lottery every day?
• How many times can I enter a lottery?
• Can I enter lotteries for more than one show at a time?
• After submitting my entry, I got a message to check my email but I never received the email. What should I do now?

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Validating Emails

• Why do I need to verify my email?
• I clicked the validation link in the email, but it didn't work. What should I do?

Selection Process

• What time can I expect to hear if I won or lost?
• I didn't receive an email letting me know if I won or not. What should I do?
• When I check my status is says there are no entries found. What do I do?
• How many people win the lottery?
• How do you pick winners?
• How can I get tickets if I don't win?

Winner Information

• If I win, where will my seats be?
• I chose the wrong number of tickets. Can I change the number of tickets I want?
• I won 2 tickets, but I only want to purchase 1. Is that possible?
• Can I give someone else my tickets?
• When can I pick up my tickets? What do I need to do?
• Can someone else pick up my tickets using my ID?

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Payment Questions

• I won! How do I pay?
• How long do I have to pay for my tickets?
• I wasn’t able to pay within 1 hour. Is there any way to pay for tickets after?
• I was in the process of paying, but when I tried to submit payment I was told the payment window had closed. Can I still pay?
• My credit card is being declined. What should I do?
• I already paid for my tickets, but can't make the show. Is it possible to receive a refund or exchange the tickets for a future performance?

Hamilton Questions

• I entered the lottery on the Official Hamilton App. Can I check my status and pay on the Broadway Direct website?
• I have questions about my App entry. Who can I contact about that?

App Questions

• Is there an app for the Broadway Direct Digital Lottery?