I already paid for my tickets, but can't make the show. Is it possible to receive a refund or exchange the tickets for a future performance? Unfortunately, we are unable to offer refunds or exchanges. All sales are final. Related articles How do I exchange or refund my tickets? Can I get a refund or exchange? Is there an app for the Broadway Direct Digital Lottery? Can someone else pick up my tickets using my ID? I entered the lottery on the Official Hamilton App. Can I check my status and pay on the Broadway Direct website?