Past dating is a one-time courtesy offered by the show to possibly honor your unused tickets at another performance, depending on availability.
Please note: past dating is not an exchange or a guarantee of new tickets. Per our ticketing terms and conditions, tickets purchased for shows in our theatres are nonrefundable and nonexchangeable. Any tickets that are purchased are for that specific performance; it's the ticketholder's responsibility to make certain that their tickets are for the correct performance date, time, and location and that they attend the performance for which they've purchased tickets.
That being said, we totally understand that life happens and our guests sometimes aren't able to make it to their shows for reasons outside of their control, which is where past dating comes in.
You can fill out this form to get that process started: https://broadwaydirect.com/missed-show/. Please note we cannot accept a past date request until after the performance has passed, so we ask that you not fill out this form until after the date on your tickets.