What are the theatre's COVID-19 policies? Read up-to-date information on the theatre's COVID-19 polices here: Theatre Policies Related articles What is the late seating policy for Tina-The Tina Turner Musical? I already paid for my tickets, but can't make the show. Is it possible to receive a refund or exchange the tickets for a future performance? What time should I arrive at the Gershwin Theatre for Wicked? How do I exchange or refund my tickets? How does the lottery work?